Ex6.. Job Ads

Abu Dhabi Islamic Bank

The Organization

Abu Dhabi Islamic Bank was established on 20th May 1997 as a Public Joint Stock Company through the Amiri Decree No. 9 of 1997. The Bank commenced commercial operations on 11th November 1998, and was formally inaugurated by His Highness Sheikh Abdullah Bin Zayed Al Nahyan, UAE Minister of Information and Culture on 18th April 1999.

 

 

Job position: Customer Relationship Officer

 

Role Purpose:   Managing the customer service function to ensure the delivery of quality service to customers, while projecting the warm image of ADIB. Maintenance of operational controls and continuous improvement in operations for customer service efficiency.

Responsibilities:               The successful candidates will join the ADIB CRO program to get them properly training to handle the below position responsibilities:

- Handle inquiries related to deposit accounts. Opening and closing deposit accounts ensure proper completion of form; observe KYC policies and CB instructions.

- Handle inquiries related to finance and covered cards, proper maintenance of customer files, prepare finance application and obtain necessary approvals. Input of data in the system, ensure proper completion of forms.

- Sell and cross Sell ADIB’s products and promote ADIB’s image.

- Management of subordinates, plan their training and appraisal.

- Perform other task specified by Management

Skills requiered:                - Good knowledge of ADIB’s retail products & services

- Through knowledge of ADIB’s retails operations policies and procedures

- Good knowledge UAE banking practices, regulations and risk..

- General awareness of competitors in the local market.

- Fair knowledge of service standards

- Training skills

- MIS and computer skills

- Minimum Education: High School